Frequently Asked Questions

We accept major credit cards (Visa, Mastercard, American Express, etc.) as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

Yes, our shop is secure and your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software.

The encrypted information of your order, your name, address, credit card, or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

After placing your order, you’ll receive an order confirmation email and our team will begin preparing your order for shipment—this process can take between 1-2 business days.

Once your order has been shipped you’ll get another email with tracking information.

(Note that carrier information may be delayed and your order tracking may take 1–2 business days to update.)

If you have any questions about or during the process, feel free to reach out to our support team. We are always happy to help!

Once we receive your order, we will process, pack, and ship it within 1-2 business days. Once your order ships, you’ll receive an email with your tracking information.

Please note that tracking updates may take 2–3 days to sync with the carrier’s system.

We use USPS for all of our deliveries. You can choose from standard or expedited shipping options at checkout.

Shipping times vary depending on your location. Here’s what you can typically expect:

• Standard Shipping: 2–5 business days after shipping.
• Expedited Shipping: 1–3 business days after shipping.

Shipping times and rates will be calculated automatically at checkout, so you'll get an accurate delivery date estimate directly from the carrier.

Yes, we offer expedited shipping via USPS Priority Mail. You can select this option during checkout for faster delivery times.

Once your order has shipped, you’ll receive an email containing your tracking number.

If you don’t see the email, please check your spam or junk folder.

It can take 2–3 business days for the postal carrier’s system to update tracking details. If it’s been longer than 3 business days or if your package appears stuck, please contact our support team and we’ll be happy to assist.

If your tracking shows your order as delivered, but you haven’t received it, here are a few steps to help locate your package:

1. Check around your property: Carriers sometimes leave packages in less obvious places like behind bushes, in garages, or with neighbors.
2. Ask neighbors or household members: Someone nearby may have accepted the delivery on your behalf or the carrier may have delivered it to the wrong address by mistake.
3. Wait 24–48 hours: Occasionally, carriers mark packages as delivered a bit early, and it arrives shortly afterward.

If you’ve tried these steps and still can’t locate your package, please contact our support team. We’ll do our best to resolve the issue and ensure you receive your order.

We’re sorry for the inconvenience! If your order is damaged or incorrect, please email our support team within 30 days of delivery. We’ll provide a pre-paid return label and send you the correct item as soon as possible.

If you didn’t receive an order confirmation email, follow these steps:

1. Check your spam or junk folder. Sometimes emails can land there. If you do find our email in spam, be sure to add us to your safe sender list to ensure future order updates arrive in your inbox.
2. Verify your email address. Make sure the email you provided during checkout is correct.
3. Still no email? Contact our support team here. Include your full name and the approximate time of purchase, and we’ll help you locate your order confirmation.

If you need to change your shipping address, please contact us as soon as possible. We can update the address as long as the order hasn't been shipped. Once the order is shipped, we won’t be able to make any changes.

Since we ship all orders within 24 hours, cancellations or changes must be requested immediately after purchase.

To cancel or change an order, email our support team with your order number, and we’ll do our best to help.

• If your order has already shipped, we’re unable to cancel it. However, you can return your order for a full refund once it arrives as long as it is within our return policy.

Yes! Once your order ships, you will receive a confirmation email with your tracking number, so you can follow your package’s journey right to your door.

We offer a 30-day no-questions-asked return policy. If you’re not satisfied with your purchase for any reason, simply contact us within 30 days of delivery, and we’ll provide a pre-paid return label.

Once we receive the item, we’ll process your refund or exchange promptly.

View our full Returns Policy here then contact our support team to get started.

Yes! If you need to return an item, we’ve got you covered. We’ll provide you with a pre-paid return label at no extra cost to you. Once we receive the returned item, we’ll process your refund or exchange promptly.

Currently, we only ship within the United States. If you require international shipping, please contact our support team and we will do our best to assist you.

Shipping times may vary during peak holiday seasons due to high demand with USPS. While we strive to process orders promptly, we recommend ordering early to avoid potential delays.

Self-discovery cards are a personal growth tool designed to promote mindfulness, self-reflection, and emotional resilience. Each card includes a unique lesson, activity, and affirmation that help users explore their thoughts, feelings, and behaviors.

There’s no wrong way to use our cards.

You can draw a card daily for inspiration, work through the deck systematically, or focus on specific cards that resonate with you.

Each deck comes with included exercises to help you get started and give you a simple, actionable way to use the deck each day.

No. Hero’s Ascent helps you connect with what you think, feel, and believe in. It is designed to guide reflection, not define meaning or tell you what to think.

While each card helps you connect with yourself, they also offer opportunities to learn concepts that have been shown to improve quality of life, so you can reflect on how these concepts might relate to you and your experience.

This means that each card offers a "lesson" about key concepts that help individuals (ex: boundaries, emotional regulation, sense of self, etc.), a few reflective prompts to uncover how these concepts, skills, or scenarios influence your life, and a simple way to check in with yourself so you can strengthen your authenticity, meet your needs, and build the life that you want.

What the card means, and how it connects to your life, is something only you can discover. There are no “right” answers and no fixed interpretations.

Instead of giving you conclusions, the cards gently invite you to slow down and notice what’s coming up for you with therapy-inspired questions and prompts. From there, you’re free to respond in a way that feels the best to you.

The structure of each card is there to support you, and offer prompts to guide not direct you. It offers a starting point, while leaving space for your own thoughts, emotions, and insights to lead.

In that sense, Hero’s Ascent is less about being told what something means, and more about helping you build a deeper, more trusting relationship with yourself.

Our decks are designed for anyone who wants to explore personal growth and self-care in a creative, engaging way.

Whether you’re a fan of fantasy, new to self-discovery, or experienced in mindfulness, this deck is for you.

Not at all! Our decks are designed to be accessible to everyone, regardless of your familiarity with therapy or the therapeutic techniques each deck takes inspiration from.

No, our decks are not a substitute for therapy or professional mental health services.

While the deck is inspired by therapeutic principles, it is a self-care and self-discovery tool designed for personal growth and entertainment purposes.

Hero's Ascent incorporate techniques inspired by Internal Family Systems (IFS), Polyvagal Theory, Parts Work, Attachment Theory, Cognitive Behavioral Therapy (CBT), and Narrative Therapy and utilize various mindfulness, emotional regulation, and self-compassion exercises to provide structured personal growth exercises.

Yes, all of our products are designed by a mental health professional who currently practices and utilizes all of the therapeutic techniques incorporated into our decks with their clients.

Disclaimer: Our products are not considered therapy or a replacement for therapy or professional mental health services. If you are having a mental health or other emergency, please contact your local emergency services for help.

We believe in being transparent, since honesty and intention are central to these cards. We also know many people feel cautious about AI art, especially in spiritual tools like oracle cards or decks such as Hero’s Ascent. That’s why we want to be clear about how the images in this deck were created.

The short answer is yes, we used AI tools as part of our creative process. But not in the “one-click image” way you may have seen online, where AI alone does all the work with little to no human input.

Each card in Hero's Ascent began with a clear vision. We started with sketches, drawings, or mockups we created, then generated multiple drafts in MidJourney. From there, we spent hours manually editing and refining each image in Photoshop until it matched the card’s theme and supported the lesson it was paired with.

In total, more than 400 hours went into crafting the images on the cards alone, with each image taking between 2 and 10+ hours to create, refine, and finalize.

Beyond the imagery, the entire card design, layout, and other details were built by hand in Photoshop and Illustrator. Megan, a Licensed Associate Marriage and Family Therapist, wrote every lesson, activity, and affirmation using her training and experience as a practicing mental health professional.

In the end, while AI was one tool we used, Hero’s Ascent works because of the therapy-inspired lessons, activities, and affirmations woven into every card.

The artwork brings a sense of fun and adventure to the experience, but the heart of the deck is about helping you grow, heal, and reconnect with yourself in a way that feels approachable, impactful, and even enjoyable.

Absolutely! While the deck is great for personal use, it can also be a fun and meaningful tool to use with friends, family, or even small groups for shared reflection and discussion.

Our decks are designed to be used by everyone aged 13+. However, some cards and/or concepts may require guidance for younger users.

All our cards are sized 2.75" x 4.75" (standard tarot size), making them easy to handle and shuffle.

Every card is printed on high-quality 330 GSM card stock, providing a durable, premium feel with a smooth finish that’s built to last.

To keep your deck in excellent condition:

• Store the cards in a cool, dry place away from direct sunlight or moisture.
• Use a soft, dry cloth to gently wipe any dirt or smudges off the cards. Avoid using water or cleaning products, as they can damage the finish.
• Keep the cards in their included storage box to prevent wear and tear during storage or travel.

By following these tips, your deck will stay beautiful and durable for years to come!

Nope, you only need one deck to fully experience everything Hero’s Ascent has to offer. Each deck includes the full set of 54 unique cards and each card appears once within a deck.

That said, many members of our community choose to purchase additional decks for reasons such as:

• Sharing a deck with a partner, friend, or family member
• Keeping one in different places, like home, work, or a travel bag
• Using multiple decks in group, workshop, or circle settings
• Therapy or coaching offices that want decks available for clients
• Wellness practitioners, yoga studios, or retreat spaces
• Personal growth groups, book clubs, or reflection circles
• Corporate wellness programs or thoughtful team gifts
• Events, workshops, or facilitated self-discovery sessions
• Tabletop, storytelling, or role-playing groups who use the decks for reflection and character exploration

The best place to purchase Hero’s Ascent is directly through our website, where we offer exclusive deals, returning customer discounts, and bundle options.

We also have an official Etsy shop where you can purchase the deck: etsy.com/shop/SilverSparrowCards

At this time, Hero's Ascent is only available directly from our website and official Etsy shop. We do not sell Hero’s Ascent on Amazon or other marketplaces.

Yes, we offer wholesale pricing for retail shops, game stores, therapists/mental health professionals, and other approved partners who want to carry Hero’s Ascent in their space or place bulk orders.

Wholesale pricing is currently 50% off retail with a minimum order quantity of 10 decks. Wholesale orders are placed directly through our website using a wholesale customer account.

If you’re interested in becoming a wholesale partner, please fill out the application form on our Wholesale & Retail Partnerships page. Tell us a little about your shop or use case, and we’ll be happy to share next steps or answer any questions you might have.

We offer an affiliate program for customers, creators, therapists, and other members of our community who want to share Hero’s Ascent and earn a commission.

As an affiliate, you will:
- Earn a 10% commission on every qualifying sale made through your referral link
- Receive a unique referral link and 10% off coupon code to share with your followers
- Gain access an affiliate dashboard to track clicks, sales, and commissions

Signing up is free, and we encourage creators and community members of all sizes to apply. You do not need a large following to participate.

You can learn more and apply for our affiliate program here.

To stay updated on new Silver Sparrow products and deals, we recommend:

1. Subscribing to our newsletter: Sign up here to receive restock alerts, new product updates, free resources, special offers, and other helpful news from the Silver Sparrow team.
2. Following us on social media: We share announcements, tips, and fun content on all the major social networks: Instagram | Facebook | TikTok | Twitter (X) | YouTube
3. Bookmarking our website: Check back regularly for updates and new releases.

By staying connected, you’ll be the first to know about all the exciting things happening at Silver Sparrow!

We work with trusted production partners who align with our commitment to quality and care. Hero's Ascent is printed and assembled in the United States through Shuffled Ink, a family owned manufacturing company with more than twenty years of experience producing premium card decks. If you would like to learn more about them, you can visit their website here.

As we expand our product line, we will continue to work with partners who share our high production standards and attention to detail.

Nope! Silver Sparrow is a small independent business founded in 2025 by Megan and Steven, a husband and wife team who care deeply about creating helpful and meaningful self-development tools.

Megan is a Licensed Associate Marriage and Family Therapist (LAMFT) who utilizes approaches like Parts Work, Polyvagal Theory, and various emotional regulation strategies in her work. She brings her clinical background and creativity into every lesson, activity, and affirmation inside Hero's Ascent.

Steven draws from his entrepreneurial experience and passion for helping others to build the systems, artwork, and other behind the scenes magic that brings Silver Sparrow to life.

Together, we created Silver Sparrow to make personal growth feel approachable, fun, and deeply impactful for anyone on their journey. Our team may be small, but we pour care and attention into every little detail to give you the best experience possible.

Visit our About Us page to learn more about Silver Sparrow and our mission.

We love hearing from our customers!

If you have feedback or suggestions for improving our products or website, you can share your thoughts by filling out the form on this page.

Your input helps us grow and ensures we’re creating the best possible experience for all our customers. Thank you for taking the time to share your ideas, we sincerely appreciate it.

For press or partnership inquiries, please email us at press@silversparrowcards.com