Find answers to common questions about our products, shipping, returns, and more below.
Orders, Returns, & Shipping
What Payment Methods Do You Accept?
We accept major credit cards (Visa, Mastercard, American Express, etc.) as well as PayPal, Apple Pay, Google Pay, and Shop Pay.
How Secure Is Your Online Shop? Will My Data Be Protected?
Yes, our shop is secure and your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software.
The encrypted information of your order, your name, address, credit card, or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
What Exactly Happens After Ordering?
After placing your order, you’ll receive an order confirmation email and our team will begin preparing your order for shipment—this process can take up to 24 hours.
Once your order is shipped to you, you’ll get another email with tracking information. You will be able to track your order using our Order Tracking page.
(Note that carrier information may be delayed and your order tracking may take 1–2 business days to update.)
If you have any questions about or during the process, feel free to reach out to our support team. We are always happy to help!
When Will My Order Ship?
We process and ship all orders within 24 hours of purchase (Monday through Friday). Once your order ships, you’ll receive an email with your tracking information. Please note that tracking updates may take 2–3 days to sync with the carrier’s system.
Shipping times vary depending on your location. Here’s what you can typically expect:
Standard Shipping: 2–5 business days after shipping.
Expedited Shipping: 1–3 business days after shipping.
Shipping times and rates will be calculated automatically at checkout, so you'll get an accurate delivery date estimate directly from the carrier.
Do You Ship Internationally?
Currently, we only ship within the United States. If you require international shipping, please contact our support team and we will do our best to assist you.
Where Do I Find My Tracking Number?
Once your order has shipped, you’ll receive an email containing your tracking number.
If you don’t see the email, please check your spam or junk folder.
My Tracking Number Isn’t Updating - What Should I Do?
It can take 2–3 business days for the postal carrier’s system to update tracking details. If it’s been longer than 3 business days or if your package appears stuck, please contact our support team and we’ll be happy to assist.
What Should I Do If My Order Says It Was Delivered, But I Can’t Find It?
If your tracking shows your order as delivered, but you haven’t received it, here are a few steps to help locate your package:
Check around your property: Carriers sometimes leave packages in less obvious places like behind bushes, in garages, or with neighbors.
Ask neighbors or household members: Someone nearby may have accepted the delivery on your behalf or the carrier may have delivered it to the wrong address by mistake.
Wait 24–48 hours: Occasionally, carriers mark packages as delivered a bit early, and it arrives shortly afterward.
If you’ve tried these steps and still can’t locate your package, please contact our support team. We’ll do our best to resolve the issue and ensure you receive your order.
What Should I Do If I Didn’t Receive An Order Confirmation Email?
If you didn’t receive an order confirmation email, follow these steps:
Check your spam or junk folder. Sometimes emails can land there. If you do find our email in spam, be sure to add us to your safe sender list to ensure future order updates arrive in your inbox.
Verify your email address. Make sure the email you provided during checkout is correct.
Still no email?Contact our support team here. Include your full name and the approximate time of purchase, and we’ll help you locate your order confirmation.
What If My Order Arrives Damaged Or The Wrong Item Is Sent?
We’re sorry for the inconvenience! If your order is damaged or incorrect, please email our support team within 30 days of delivery. We’ll provide a pre-paid return label and send you the correct item as soon as possible.
Do You Cover Return Shipping Costs?
Yes! If you need to return an item, we’ve got you covered. We’ll provide you with a pre-paid return label at no extra cost to you. Once we receive the returned item, we’ll process your refund or exchange promptly.
Can I Cancel Or Modify My Order?
Since we ship all orders within 24 hours, cancellations or changes must be requested immediately after purchase.
To cancel or change an order, email our support team with your order number, and we’ll do our best to help.
If your order has already shipped, we’re unable to cancel it. However, you can return your order for a full refund once it arrives as long as it is within our return policy.
What Is Your Store's Return Policy?
We offer a 30-day no-questions-asked return policy. If you’re not satisfied with your purchase for any reason, simply contact us within 30 days of delivery, and we’ll provide a pre-paid return label.
Once we receive the item, we’ll process your refund or exchange promptly.
Yes, we offer expedited shipping via USPS Priority Mail. You can select this option during checkout for faster delivery times.
Can I Change My Shipping Address After Placing an Order?
If you need to change your shipping address, please contact us as soon as possible. We can update the address as long as the order hasn't been shipped. Once the order is shipped, we won’t be able to make any changes.
Will I Be Notified When My Order Ships?
Yes! Once your order ships, you will receive a confirmation email with your tracking number, so you can follow your package’s journey right to your door.
What Shipping Carriers Do You Use?
We use USPS for all of our deliveries. You can choose from standard or expedited shipping options at checkout.
Are There Any Shipping Delays During Holidays?
Shipping times may vary during peak holiday seasons due to high demand with USPS. While we strive to process orders promptly, we recommend ordering early to avoid potential delays.
Product Information
What Are Self-Discovery Cards?
Self-discovery cards are a personal growth tool designed to promote mindfulness, self-reflection, and emotional resilience. Each card includes a unique lesson, activity, and affirmation that help users explore their thoughts, feelings, and behaviors.
How Do I Use The Cards?
There’s no wrong way to use our cards.
You can draw a card daily for inspiration, work through the deck systematically, or focus on specific cards that resonate with you.
Each deck comes with included exercises to help you get started and give you a simple, actionable way to use the deck each day.
Who Are Your Decks Designed For?
Our decks are designed for anyone who wants to explore personal growth and self-care in a creative, engaging way.
Whether you’re a fan of fantasy, new to self-discovery, or experienced in mindfulness, this deck is for you.
Do I Need To Know About Therapy To Use Your Decks?
Not at all! Our decks are designed to be accessible to everyone, regardless of your familiarity with therapy or the therapeutic techniques each deck takes inspiration from.
Are Your Card Decks Considered Therapy?
No, our decks are not a substitute for therapy or professional mental health services.
While the deck is inspired by therapeutic principles, it is a self-care and self-discovery tool designed for personal growth and entertainment purposes.
What Therapeutic Principles Is This Deck Inspired By?
Hero's Ascent incorporate techniques inspired by Internal Family Systems (IFS), Polyvagal Theory, Parts Work, Attachment Theory, Cognitive Behavioral Therapy (CBT), and Narrative Therapy and utilize various mindfulness, emotional regulation, and self-compassion exercises to provide structured personal growth exercises.
Does An Actual Mental Health Professional Design Your Products?
Yes, all of our products are designed by a mental health professional who currently practices and utilizes all of the therapeutic techniques incorporated into our decks with their clients.
Disclaimer: Our products are not considered therapy or a replacement for therapy or professional mental health services. If you are having a mental health or other emergency, please contact your local emergency services for help.
Can I Use Your Decks With Other People?
Absolutely! While the deck is great for personal use, it can also be a fun and meaningful tool to use with friends, family, or even small groups for shared reflection and discussion.
Are Your Card Decks Suitable For Kids And/Or Teens?
Our decks are designed to be used by everyone aged 13+. However, some cards and/or concepts may require guidance for younger users.
What Size Are The Cards And What Are They Made From?
All our cards are sized 2.75" x 4.75" (standard tarot size), making them easy to handle and shuffle.
Every card is printed on high-quality 330 GSM card stock, providing a durable, premium feel with a smooth finish that’s built to last.
How Do I Clean Or Care For The Cards?
To keep your deck in excellent condition:
Store the cards in a cool, dry place away from direct sunlight or moisture.
Use a soft, dry cloth to gently wipe any dirt or smudges off the cards. Avoid using water or cleaning products, as they can damage the finish.
Keep the cards in their included storage box to prevent wear and tear during storage or travel.
By following these tips, your deck will stay beautiful and durable for years to come!
General Questions
How Can I Stay Updated On New Products?
To stay updated on new Silver Sparrow products and deals, we recommend:
Subscribing to our newsletter: Sign up using the form in the footer of our website to receive exclusive updates, sneak peeks, and special deals via email.
Bookmarking our website: Check back regularly for updates and new releases.
By staying connected, you’ll be the first to know about all the exciting things happening at Silver Sparrow!
How Can I Provide Feedback Or Suggestions?
We love hearing from our customers! If you have feedback or suggestions for improving our products or website, you can fill out the form on this page and include your thoughts.
Your input helps us grow and ensures we’re creating the best possible experience for all our customers. Thank you for taking the time to share your ideas, we sincerely appreciate it.
Is Silver Sparrow A Big Company?
Nope! Silver Sparrow is an independent business run by a small and passionate team who takes pride in doing things differently. Whether that's creating helpful & fun products or giving our customers the best shopping experience possible, our team is here to support you every step of the way.
